Firm owner & office
Build one reliable operating picture
Set the standard for a clean handoff from the first inquiry through the next assigned action.
Make intake owned work
8 minEvery new inquiry has a clear owner, context, and next action.
Read the intake workflow →Keep retainers visible
7 minSent, signed, and stalled retainers are easy to distinguish.
Read the retainer workflow →Run a daily work queue
8 minThe team reviews deadlines, document gaps, and follow-ups before they drift.
Read the Operations Brief →